luxury concierge cv
Addressed questions and concerns of prospective or current residents and families. Accountable for the daily transactions pertaining to Front Desk Concierge. Professional Summary. Assisted with monthly inventory of alcohol, Learned all aspects of completing payroll for restaurant employees, Responsible for answering all phone calls and directing calls appropriately, Responsible for overall organization of front desk and guest check-ins, Organizes relays between guest needs and departments to fulfil guests needs. APARTMENT CONCIERGE . Completed data entry, tracked resumes and maintained the applicant tracking system. Solved all major customer problems and queries that subordinates were not able to solve, resulting in increased customer satisfaction and return visits. Direct assistant to the daily duties of the Chief Concierge and controller of all requisitioning for the Front Office department. Contacted future guests and provided detailed information related to available services, hotel amenities, recommended restaurants and seasonally appropriate activities. Experienced performing Concierge duties including: using software for packages at all times. Lead Concierge Resume. Day Concierge - Luxury Apartment Block £24,000 per annum London, South East England Receptionist £24,000 - £28,000 per annum London, South East England Day/Night Concierge - Temp to Perm £22,474 per annum London, South East England Concierge £22,000 - £26,000 per annum Southall, Middlesex Luxury Goods Concierge £21,600 - £24,000 per annum London, South East England In charge of maintaining key storage for residents. Sort garbage and keep an eye on all cameras in the building. Prepared the End of day by running End of day process in property management software (PMS) and summarized results for operations manager. Accurately entered all reservations information into required Go-Concierge computer system allowing our fellow concierge to be able to take over and make any adjustments on the guest itinerary. Provided support to the sales/marketing and business management. Concierge Resume Samples and examples of curated bullet points for your resume to help you get an interview. Hose down side walk, and water/maintain flower garden. Maintained company legal documents including employee and client files. Their role includes: offering information about nearby locations, calling taxis, storing luggage, making travel arrangements and dinner reservations, and running errands for guests. ... Beautiful Places Luxury Villa Rentals, Francis For... Job Titles Held: Concierge, Outside Sales, Chief Concierge Read More . Apartment Concierge . Developed reputation as an efficient service provider with high levels of accuracy. Executive office and business professional who goes above and beyond basic tasks and takes on multiple projects at once. Accurately processed all incoming debit and cash transactions and counting/securing assigned bank. Monitored income expense sheets to track and adjust expenses. Planned special events, parties, and meetings, which included booking musicians and celebrities to appear. Made follow up appointments for patients for Doctor's office. Greeted guests in a welcoming and positive manner. Provided full customer service for high-end clientele. Assisted Spa Manager by maintaining positive employee relations through open and effective communication with team. Served as corporate liaison between the finance, IT and marketing departments. The resume begins with a well-written summary statement that provides an overview of the candidateâs potential value to a company. Schedule closings and meetings in conference rooms. Secured access points and communicate with security staffs (night shift). Responsible for screening/ keeping log of visitors who enters and exits the building, and monitoring surveillance cameras. Provided guidance on preventive services. Maintained inventories of office supplies and printed forms and replenish them as necessary. Prepared Prep with proper washing, cutting and slicing procedures, Maintain sanitation and cleanliness standards that meet or exceed the state and local Health Board inspection and franchise requirements, Accurately and efficiently completed all sales transactions at POS cash registers using cash, credit, or automatic debit, Provided a friendly environment, which include greeting, acknowledging and engaging with every customer. Answered phones, ordered all supplies and processed mail. Implemented and ensured state and corporate regulatory policies and procedures into daily office practices, informing and training staff members. Answered various inquiries pertaining to excursions, sporting events, concerts and plays, Established personal connections to assist in maintaining repeat guests, Efficiently handle a variety of calls with superior phone etiquette and strong retention of details, Researched guest requests using the internet and other resources, Acted as a resource to my team and less experienced associates. Excellent interpersonal skills and ability to communicate effectively with customers, other team members and leadership. Known for staying late/picking up extra shifts on short notice. Prepared salads in accordance with the portion and quality standards specified in recipes. Developed marketing programs with the hotel restaurant to increase weekend occupancy and midweek restaurant sales. Adhered to all best methods and practices delivered by employer. Acted as Ambassador of [company name] to members, providing first-class service to members via phone, email, chat, text, and in person, Assisted members with check-in, luggage, and other requests, Assisted pilots with boarding, deplaning, weight and balance, and all other service issues and requests, Solved complex situations and assisted with contingency plans to address concerns of members and pilots, Collaborated closely and communicate effectively with managers, co-workers, pilots, members, external service contractors and providers, Ensured assigned premises are fully stocked with supplies and immaculate for our members. Please avoid restating the information on your resume, and open and close the letter with strong statements. Wrote and developed company/employee policy manuals. Arrange for, suggest recommend, book and confirm services such as purchasing gifts, premium tickets, dry cleaning and other errands. Booked spa and salon appointments along with up-selling treatments. The Intercontinental New York Times Square pairs modern luxury with the hustle and bustle of New York's most desirable neighborhood. We take care of the details in luxury travel, exclusive red carpet access, wellness, sourcing high-end goods, household management and so much more. LUXURY RESIDENTIAL CONCIERGE. Also preparing bi weekly closing of the cash bank. Concierges greet guests in a hotel and make sure they feel welcome. Sort by: relevance - date. Answers department telephone calls within 2 rings, using correct salutations and telephone etiquette. Focused primarily on improving the level of the guests experience at the hotel that the employees provided. Concierge Resume Examples. Interacted constantly with all internal departments to ensure consistent lines of communication related to all guest requests originating with the concierge team and confirmed all guest requests via documentation in the interdepartmental software system and email. Such limitations have resulted in lack of time in the life of the people. Our goal is to deliver smooth, stress-free experiences in each area of your life. Managed merchandising presentation, signage, lighting, and general spa maintenance. Led the opening of a new property in Austin, establishing the operating procedures and training new hires, Created the new property brochure, website and quarterly newsletter as well as offer notary/translation services, Coordinate often complex requests and build positive relationships with residents and neighboring businesses, Spearhead fund raising events, residential outings and championed a recycling program that reduced waste 75%, Planned and coordinated travel itineraries for clients, out-of-town guests and corporate employees consisting of hotel, meal and car reservations including day/night event reservations, Maintained valuable relationships with a variety of vendors throughout the city, ensuring clients receive VIP treatment, Assisted marketing team in coordination/hosting of in-store events; managed RSVP's, email communications, gift bags and VIP guest room set up/monitoring. Worked with travel agents to ensure all guest requests were received and acted upon accordingly. I have served as a vehicle patrol driver, Security Officer and am presently a Concierge at a Corporate Office Bldg. A concierge provides a variety of services to guests. Appropriately handled or referred questions and requests. Answered and quickly redirected up to 30 calls per hour. Gave friendly and accurate customer service with incoming and outgoing calls for members. Communicated between nurses, pharmacist, lab staff and doctors. Screen visitors and vendors entering the building, Managed Tenant requests and provided assistance to visitors, Provided customers and visitors with escort services, Preparing and documenting incident reports, Respond to all emergency situations as directed by policies, Arranged or gave advice on transportation, business services or entertainment, Monitored guest requests for housekeeping and maintenance, Received and distributed packages for residents, Greeted residents, prospective residents and visitors, Ensure that standards are maintained and guest satisfaction is maximized, Keep inventory stocked and order new inventory based on guest in-house, Manages and supervise Concierge colleagues' to perform the daily tasks, Coordinates with Front office to execute efficient arrival and departure guests. Monitored delegated measures to comply with government regulations. Built relationships and trust through empathetic listening and respect. Summary. Apex Concierge Services promises to deliver top-tier, luxury concierge services to high-income and sophisticated clientele in the Greater New York City, Long Island, and practically anywhere our services are needed. Managed wide variety of resident services and administrative tasks to resolve issues quickly and efficiently. Served as a liaison between varieties of medical practices to direct patients through medical clearance workup. Conducting inventory count of supplies based on customer demand, Provided customers information of products and services offered, including preparing and serving of food, Direct calls to Management, Maintenance, Construction, and Sales offices, Scan, sort, and prepare packages for daily inventory, Process and update access cards and fobs for residents and guests, Organize utility invoices for accounts payable through Excel Spreadsheets, Created memorandums and sent building wide emails with Buildinglink to alert residents of neighborhood events and board meetings. Monitored the current status of coupon, discount, and other promotional programs. Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Prepared a summary of cash, check, and credit card activities. To ensure the safety and security of all Residents, Employees, and property. This cover letter is an example of one that could pair with a CIO Resume. Input orders into Ramquest for Reliant Title. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Recorded the highest ski rental revenue in a season. Upload your CV and easily apply to jobs from any device! Responsible for guaranteeing customer satisfaction by ensuring top-notch customer services, listening to the voice of the customers, resolving customers complaints and providing advice and recommendation based on customer needs. Assisted guests with check in, check out, issuing duplicate room keys, folio review, and folio adjustments prior to check out when approved. Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation. You might have seen some of the Pure Entertainment Groupâs work featured on the New York Times, Forbes, Elite Travelerâ¦ Tracked room revenues, occupancy percentages, and other front office statistics. Non-profit Management - 4 Month Non-credit Program. Addressed residents satisfaction with services' provided. Objective : A vibrant Concierge Agent professional with over seven years of accumulative supervisory experience in luxury condominium and resort environments. Founded in 2008 by Steve Edo, Pure Entertainment Group is a luxury lifestyle and concierge company based out of Montreal, Canada, catering to high-net-worth individuals. Communicated any issues between management and patrons. Provided personalized Concierge service prior, during, and after the guests visit. Build Your Own Now. Managed the front desk services. Luxury Concierge jobs in London. They may book services for guests, such as transportation and activities. Directed target marketing efforts that introduced new products and promoted product visibility. Demonstrated ability to deal with different types of guests some of whom required high levels of patience and tact daily. Issued needs for fulfilment of orders in accordance with policies, regulations, and procedures, Coordinate specific concierge duties to instill a comfortable environment for upwards of 500 residents spanning 5 buildings.
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